Terms of Return

At RoyalShiUpneAuto, we understand that our customers may have concerns regarding their purchases. Our goal is to ensure a seamless shopping experience, which includes a clear and fair return policy. If for any reason you are not satisfied with your purchase, we are here to help you navigate the return process effectively.

Our return policy is designed to offer flexibility and assurance. Customers can initiate a return within 30 days from the date of purchase. We believe in providing ample time for our customers to evaluate their purchases and make informed decisions. This grace period allows you the opportunity to assess whether your purchase meets your expectations.

To be eligible for a return, the item must be unused, in its original condition, and within the original packaging. We recommend keeping all tags and labels intact. Items that have been damaged or show signs of wear will not qualify for a return. This policy ensures that we maintain the quality of products returned to our inventory.

To initiate a return, please contact our customer service team at custom@royalshiupneauto.com or call us at +1 416-900-0362 . Our representatives are available to assist you from Monday to Friday, 9 AM to 5 PM EST. Once your return request is approved, you will receive further instructions on how to proceed.

After we receive your returned item, our quality assurance team will inspect it to confirm it meets our return criteria. If approved, your refund will be processed within 7-10 business days. Please note that the refund will be issued to the original method of payment used at the time of purchase. We strive to process returns as quickly as possible, but please allow for potential delays during peak periods.

In certain cases, we may offer exchanges instead of refunds. If you wish to exchange an item for a different size or model, please indicate this in your return request. We will do our best to accommodate your preferences based on stock availability.

Shipping costs incurred during the initial purchase are non-refundable. If you are returning an item due to a defect or an error on our part, we will cover the return shipping costs. We encourage customers to use a trackable shipping service or purchase shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

It is important to note that certain items are exempt from our return policy. These include personalized products, gift cards, and items marked as final sale. Customers are encouraged to review product descriptions carefully before making a purchase to avoid any misunderstandings.

RoyalShiUpneAuto is committed to customer satisfaction. If you have any questions or concerns about our return policy, please do not hesitate to reach out. We value your feedback and are here to ensure that your experience with us is positive and fulfilling.

For more information, our customers can visit us at our office located at 373 King St W, Toronto, ON M5V 2G5, Canada. We look forward to serving you and hope to exceed your expectations with our products and services!